Contract Terms & Policies

Giggle Wiggle Sleep Club Contract Terms

The Giggle Wiggle Sleep Club Contract Terms encompass all of the below terms:

6 Months Giggle Wiggle Sleep Club Membership

  1. Shubhra Sleep Solutions Contract Terms
  2. Kangatraining Singapore Contract Terms

12 Months Giggle Wiggle Sleep Club Membership

  1. Shubhra Sleep Solutions Contract Terms
  2. Kangatraining Singapore Contract Terms
  3. Baby Signs™ Contract Terms

Kindly familiarise yourself with all of the below. You will receive these terms in form of a contract for your signature upon order confirmation via this website.

Shubhra Sleep Solutions Contract Terms
  1. All Sleep agreements constitute an order for sleep consultancy services by a certified Sleep Sense Consultant.  
  2. The client agrees to follow safe sleep practices.
  3. The client agrees to check with a licensed medical practitioner to ensure they do not have any medical conditions that could hinder safe sleep training practices. 
  4. If there are medical conditions, the client agrees to disclose the information to the Sleep Sense Consultant as soon as possible
  5. In the unlikely event that the consultant is injured or becomes too ill to perform services, the consultant will make every effort to secure a suitable replacement consultant. If the situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received for the package.  If the client does not want the consultant to find a replacement, the contracting party may choose to receive a refund instead.   
  6. The client understands and hereby acknowledges that the sleep plan has been customized for him/her only and therefore agrees to not disclose their sleep plan to any third parties.  
  7. The consult may suggest changes to food and beverage intake and sleep arrangements for the client, of which it is the client's responsibility to implement, any changes, other than those suggested by the consultant, the client shall bear the responsibility. 
  8. Unless previously arranged and stated in writing, the consultant will not be reachable on Sundays and mandated Singapore Government Public Holidays. Any correspondences received on mentioned dates will be attended to the following Monday/working day. 
  9. The client agrees to implement the plan within 1 month of the consultation date. If not, a reactivation fee will incur at the rate of SGD$150.00 applicable for any reevaluation or amendments to the sleep plan that might be needed. This is at the discretion of the consultant and is evaluated in a case-by-case instance. 
  10. The consultant will endeavor to respond to all correspondence via Whatsapp, E-mail, Facebook messages and telephone calls within 24 hours. A detailed summary of support is outlined and presented as part of the sleep plan and is available upon request any time.
  11. Should the client not correspond with the consultant during the duration of the contract engagement and/or has missed scheduled follow-up calls, the consultant will assume all is well and proceeding as planned and no additional follow-up support is necessary. 
  12. All disputes arising under this agreement shall be resolved through mediation.  If mediation is unsuccessful, the dispute will be submitted to binding arbitration.  
  13. The client agrees to any information of their case may be used for information and/or as a reference for case studies purposes, all names and personal identification details will be changed or not be used. 
  14. Should the client discontinue the consultant's sleep plan and/or package at any point in time during the selected package from the signed start date to stated end date, only 15% of the contracted package price is refundable. 75% of the contracted package price is non-refundable. These amounts will be rounded up to the nearest Singapore Dollar.

DISCLAIMER

  • The Sleep Sense Consultant's advice is NOT intended to be a substitute for medical advice or treatment. Always seek the advice of your doctor or other qualified health practitioners regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in The Sleep Sense Program. Reliance on any information provided by the Sleep Sense Consultant is solely at your own risk.
  • The Sleep Sense consultant does not make any representations or warranties, express or implied, regarding consulting services provided. The Sleep Sense Consultant liability (if any) is limited to the consulting fee paid by you to Shubhra Rahul Venneti Shastry, and in no event will Shubhra Rahul Venneti Shastry be liable to you for any other claim, losses or damages.
  • While the Sleep Sense Consultant endeavors to help get you sleeping through the night and napping well (where applicable), we cannot guarantee that the customized sleep solution will work for all adults. The level of success for you to be sleeping successfully is significantly enhanced by following the recommended sleep solutions constructed for you by the Sleep Sense Consultant. Not following the plan, or only selecting components of the plan, will reduce the likelihood that you will be successfully sleeping. Similarly, in a family environment, it is crucial that all family members involved with your sleep plan follow the plan (mum, dad, grandparents, children, helpers and/or nannies).
Kangatraining® Singapore Contract Terms

This class is a baby-wearing fitness class for new mums (or dads). You can bring your own carrier or rent one for the session. Mums can commence this fitness class from 8 weeks post-natural birth or 12 weeks post-cesarean birth. 

This course will be held close to Farrer Park MRT. Details to be communicated upon completed registration.

Kangatraining Informed Consent & Waiver

I hereby understand and acknowledge that the training, programs and activities by KANGATRAINING under the trainers by S Family Wellness Pte. Ltd. may expose me and my child to many inherent risks, including accidents, injury, illness, or even death. I assume all risk of injuries associated with participation including, but not limited to, falls, contact with other participants, use or hire of baby slings, the effects of weather, including high heat and/or humidity, and all other such risks being known and appreciated by me. 

I hereby acknowledge my responsibility in communicating any physical and psychological concerns that might conflict my child's or my own participation in the activity. I acknowledge that I am physically fit and mentally capable of performing the physical activity I choose to participate in. I confirm that if I am pregnant I have received verbal or written consent from my doctor that I am able to participate in my chosen activities. I confirm that where I have hired the insured's baby sling, that my child does not exceed the manufacturer's recommended maximum weight of 20 kg.

After having read this waiver and knowing these facts, and in consideration of acceptance of my participation and KANGATRAINING by S Family Wellness Pte. Ltd. furnishing services to me, I agree, for myself and anyone entitled to act on my behalf, to waive any responsibility, liabilities, demands, or claims which I might have, or which may arise against KANGATRAINING and S Family Wellness Pte. Ltd., its officers, agents, organizers, representatives, and successors.

I undertake to indemnify and hold harmless and free, KANGATRAINING and S Family Wellness Pte. Ltd., from any and all claims of whatsoever nature or cause (including negligence) and however arising, which may be made by myself, my spouse, life partner, children and/or dependents who suffer any damages (including but not limited to damages arising from or related to personal injury, death and/or loss of support) of whatsoever nature.

I have read and understood the above content and important consequences of this document and acknowledge that I am bound thereby.

Baby Signs™ with Shubhra Contract Terms

Baby Signs® Programme helps teach basic signs that babies from 6-18 months can pick up easily and use their hands to communicate to their parents and other family members before their verbal development comes into play.

This full course consists of 6 x weekly 1 hour group sessions. Individual drop-in classes last 45 minutes to 60 minutes.

The location of this course is near Farrer Park MRT. Exact details will disclosed upon registration. 

Whilst I make every effort to provide a clean and safe environment for you and your child to participate in the classes, please acknowledge that you will remain responsible for your child at all times.

After having read this waiver and knowing these facts, and in consideration of acceptance of my participation in Baby Signs™ by S Family Wellness Pte. Ltd., I agree, for myself and anyone entitled to act on my behalf, to waive any responsibility, liabilities, demands, or claims which I might have, or which may arise against Baby Signs™ and S Family Wellness Pte. Ltd., its officers, agents, organizers, representatives, and successors.

I undertake to indemnify and hold harmless and free, Baby Signs™ and S Family Wellness Pte. Ltd., from any and all claims of whatsoever nature or cause (including negligence) and however arising, which may be made by myself, my spouse, life partner, children and/or dependents who suffer any damages (including but not limited to damages arising from or related to personal injury, death and/or loss of support) of whatsoever nature.

I have read and understood the above content and important consequences of this document and acknowledge that I am bound thereby.

Website Terms of Use

These terms set out the terms and conditions for using our website [www.sfamilywellness.com] (our site).

Who we are and how to contact us

www.sfamilywellness.com is a site operated by S Family Wellness Pte. Ltd. (we). We are a private limited company, registered in Singapore under registration number 20184169K and have our registered office at  #29-12, 36 Sturdee Road, Kerrisdale 207855

To contact us, please email shubhra.rao@gmail.com or telephone us on +65-98877339

 

By using our site, you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

If you purchase goods or services from our site, our Engagement Terms will apply to the sales.

We may make changes to these terms and our site.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may update and change our site from time to time to reflect changes to our products or services, our users’ needs and our business priorities or if necessary due to any regulatory or other reason.

We may suspend or withdraw our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for third party websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in our Engagement Terms.

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it including, but not limited to, implied warranties of fitness for a particular purpose and non-infringement.

To the fullest extent permitted by applicable law, we will not under any circumstances be liable to you for any direct, indirect, punitive, exemplary, special or consequential loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable or we have been advised of the potential for such damages, arising under or in connection with:

  • use of, or inability to use, our site;
  • use of or reliance on any content displayed on our site;
  • use of or reliance on any content displayed on a website that we have linked to on our site;
  • bugs or viruses on our site;
  • disruptions, delays or imperfections on our site;
  • security of our site; or
  • download of, or inability to download, any material from our site.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

 

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. To the extent it would constitute a criminal offence, we will report any breach of this provision to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our page(s), provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact [email].

 

Applicable laws

These terms of use, their subject matter and their formation are governed by Singapore law. We both agree to the exclusive jurisdiction of the courts of Singapore.

 

Privacy Policy

Privacy Policy

Compliance

S Family Wellness Pte. Ltd. (“S FAMILY WELLNESS”, “we”) is committed to the highest standards of privacy and data protection compliance. S FAMILY WELLNESS is bound by the Personal Data Protection Act 2012 of Singapore (“PDPA”) and the regulations enacted under it (as may be amended from time to time). We act in accordance with the PDPA and this Privacy Policy.

This Privacy Policy sets out how and why we collect, store, use, transfer and disclose your personal information and how you may access your personal information and correct it. This Privacy Policy also explains the use of cookies on our website.

For the purposes of the PDPA the relevant legal entity is S FAMILY WELLNESS Pte. Ltd. and our nominated Data Protection Officer is SHUBHRA R. VENNETI SHASTRY who can be reached at 

info@sfamilywellness.com

 

Collection of General Information

Like most website operators, S FAMILY WELLNESS collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect non-personally identifying information to better understand how our visitors use our website. The information collected will also help us troubleshoot problems, analyze our resources and improve our services and products. There is nothing in that kind of information that could enable anyone to identify who you are.

S FAMILY WELLNESS also collects potentially personal information like Internet Protocol (IP) addresses for logged-in users. S FAMILY WELLNESS only discloses logged in user IP addresses under the same circumstances that it uses and discloses personal information as described below in this Privacy Policy.

Collection of Personal Information

We collect personal information in a number of ways, including:

  • when you visit and interact with our website and related software (including any mobile applications);
  • when you sign up for a client account;
  • when you sign up for our newsletter;
  • when you engage in transactions with S FAMILY WELLNESS;
  • through cookies and other technologies that allow us to give you a better experience on our website; and
  • when you or a third party contacts us independently of our website, such as by email, phone or in person.

In each case, S FAMILY WELLNESS collects such personal information only insofar as is necessary or appropriate to fulfil the purpose of your interaction with S FAMILY WELLNESS. S FAMILY WELLNESS does not disclose personal information other than as described below in this Privacy Policy.

You may refuse to supply personal information, however this may prevent you from engaging in certain website-related activities and we may not be able to provide our services, products or assistance to you or on your behalf.

You must not provide us with any personal information about another person unless you have first obtained that person’s prior consent to do so and you have told them their personal information will be handled in accordance with this Privacy Policy (including where to find it).

Consent

This Privacy Policy applies to the website you are currently viewing. By visiting our website, using any of our products or services or providing us with your personal information in any other way (or authorising it to be provided to us by someone else), you agree to this Privacy Policy and consent to your personal information being collected, used and disclosed as set out in this Privacy Policy. This Privacy Policy should be read in conjunction with our Website Terms of Use.

You consent to S FAMILY WELLNESS posting and using any photographs, content and/or personal information you might upload on our website or have otherwise provided consent to publish on our website, blog, in our marketing material or social media channels, which we may use in order to provide information on our products and services, the marketing of our products and services or for the purpose of our functions and/or activities.

Purpose

We collect your personal information to enable you to receive the benefit of our website and our products and services. Subject to this Privacy Policy, we may use your personal information for the following purposes:

  • to carry out our obligations and to provide you with agreed products and services;
  • to establish, maintain and administer your client account;
  • to notify you about (including changes to) our products and services;
  • to create or distribute promotional and/or marketing material that is relevant to you;
  • for quality assurance and training purposes;
  • to promote and market S FAMILY WELLNESS, our products and services and our websites (including any social media pages maintained or operated by us such as LinkedIn, Twitter, Facebook etc.); and
  • any other uses identified to you at the time of collecting your personal information or as reasonably contemplated by this Privacy Policy and our Website Terms of Use,
  • the “Purposes”.
  •  

Disclosure of Your Personal Information

S FAMILY WELLNESS may disclose your personal information to other entities or individuals for the Purposes including but not limited to:

  • our employees, trusted third parties and other people we work with to provide products and services to you;
  • third party service providers for the purpose of enabling them to provide a service such as (but not limited to) IT service providers, data storage, web-hosting and server providers, debt collectors, payment processing and insurers;
  • any third party partners or entities with whom S FAMILY WELLNESS has a commercial relationship;
  • any related entity of S FAMILY WELLNESS;
  • prospective sellers or buyers of our business or assets;
  • any applicable or relevant regulator or third party for the purpose of legislative or contractual compliance and/or reporting or when S FAMILY WELLNESS believes in good faith that disclosure is reasonably necessary to protect the property or rights of S FAMILY WELLNESS, third parties or the public at large; or
  • other entities or individuals, provided you have given your consent.

 

Accessing Your Personal Information

You may review, edit, correct or delete any personal information you submit to us. On request, S FAMILY WELLNESS will, as soon as reasonably possible, provide you with:
personal data about you that is in our possession or under our control; and
information about the ways in which the personal data referred to in paragraph (a) has been or may have been used or disclosed by us during the year preceding the date of the request.

However, we reserve the right not to provide you with your personal data or other related information if providing it could reasonably be expected to:

  • threaten the safety or physical or mental health of another individual;
  • cause immediate or grave harm to your safety, physical or mental health;
  • reveal personal data about another individual;
  • reveal the identity of an individual who has provided personal data about another individual and the individual providing the personal data does not consent to the disclosure of his identity; or
  • be contrary to the national interest.

 

If you wish to access the personal information we hold about you, you should contact us and we will respond to your request within a reasonable period after the request is made. If we deny you access, we will provide our reason for doing so at the time of your request.
While we do not charge a fee for a request for accessing your personal information, we may charge a reasonable fee (which will be notified to you once you make a request) for time and cost in the following circumstances:
if an extended amount of time is required to collate and prepare material for you; and
if you wish to have your files photocopied for you.

Correcting and Updating Your Personal Information

Please contact us as soon as possible if there are any changes to your personal information or if you believe the personal information we hold about you is not accurate, complete or up-to-date so that we can update your file accordingly. We will process any requested changes as soon as practicable and send the corrected personal data to every other organisation to which the personal data was disclosed during the year preceding the date of the correction, unless that other organisation no longer needs the corrected personal data for any legal or business purpose or you otherwise agree that we do not need to resend the corrected information to any other organisation.

Care of Personal Data

We take reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information.

Protection of Personal Data

S FAMILY WELLNESS takes reasonable steps to ensure that your personal information is treated securely and to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. Our security arrangements include physical measures (such as locked filing cabinets), administrative measures (such as staff training and disaster recovery systems) and technical measures (including encryption technology and passwords).

Although we aim to create a safe, secure environment by trying to limit access to the website to legitimate users, we cannot guarantee that unauthorised parties will not gain access. To the extent permitted by applicable law, we expressly exclude any liability arising from any unauthorised access to your personal information.

Please contact us immediately if you become aware of any unauthorised use of your account by anyone else or any other breach of security.

Retention of Personal Data

S FAMILY WELLNESS will cease to retain its documents containing personal data, or remove the means by which the personal data can be associated with particular individuals, as soon as it is reasonable to assume that the Purpose for which that personal data was collected is no longer being served by retention of the personal data, or retention is no longer necessary for legal or business purposes.

Transfer Outside Singapore

S FAMILY WELLNESS will not transfer any personal data to a country or territory outside Singapore except in accordance with the requirements prescribed under the PDPA to ensure that organisations provide a standard of protection to the personal data transferred that is comparable to the protection under the PDPA and this Privacy Policy.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Our website uses cookies to help S FAMILY WELLNESS identify you from other users, track your usage of S FAMILY WELLNESS’s website, and your website access preferences.

We may use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

If you do not wish to have cookies placed on your computer you should set your browsers to refuse cookies before using S FAMILY WELLNESS’s website, with the drawback that certain features of S FAMILY WELLNESS’s websites may not function properly without the aid of cookies.

Business Transfer

If S FAMILY WELLNESS, or substantially all of its assets, were acquired, or in the event that S FAMILY WELLNESS goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge and agree that if such transfers occur, that any acquirer of S FAMILY WELLNESS may continue to use your personal information as set forth in this Privacy Policy.

Use of Personal Information For Direct Marketing

From time to time we may use the personal information we collect from you to identify particular S FAMILY WELLNESS products or services that we believe may be of interest to you. We may then contact you to let you know about these products and services, new features and how they may benefit you, solicit your feedback, or just keep you up to date with what’s going on with S FAMILY WELLNESS and our products and services.

Direct Marketing from S FAMILY WELLNESS generally takes the form of an electronic marketing email. Where we use your personal information to send you marketing information by email, SMS, MMS or other electronic means we may do so with your express or deemed consent. Every directly addressed marketing contact sent or made by S FAMILY WELLNESS will include a means by which you may unsubscribe (or opt out) of receiving further marketing information. Additionally, you may instruct us at any time to remove any previous consent you provided to receive marketing communications from us. Contact us to make a request.

Links to Third Party Websites

Our website may contain links to and from third party websites. If you click on such links, you do so at your own risk and subject to whatever privacy policy and/or website terms may govern the use of such websites. S FAMILY WELLNESS has no control over, and is not responsible, nor liable for, the content, privacy practices or website terms of such websites or any information you provide to them. You should read the privacy policy of these third parties to find out how they handle your personal information when you visit their websites.

Privacy Complaints

If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact us. All such enquiries or complaints will be taken seriously and will be handled as soon as reasonably practicable.

Privacy Policy Changes

S FAMILY WELLNESS may change its Privacy Policy from time to time, and in S FAMILY WELLNESS’s sole discretion. S FAMILY WELLNESS encourages you to frequently check our website at [website url] for any changes to our Privacy Policy. Your continued use of our website, products and/or services, requesting our assistance or the provision of further personal information to us (directly or via an authorised person) after any change in this Privacy Policy will constitute your acceptance of such change